Professional Development Workshop on "Advanced Management Skills & Customer Service Culture
Rwanda Human Resource Management Organization (RHRMO) conducts capacity-building initiatives directed at empowering HR practitioners and non-HR people managers in handling organizational human resource needs. RHRMO conducts four trainings yearly scheduled for every quarter. This professional development workshop was conducted at the end of the first quarter of the year 2023.
The objective of the training was to equip participants with an understanding of people and organizational culture as key pillars of business growth and sustainability.
This training aimed to introduce participants to a number of soft skills geared to enable them to manage people and measure their productivity so as to take corrective actions and sustain high performance at the workplace. The training workshop focused on topics that addressed measuring employee contribution towards organizational results and building a robust customer services culture for organizations. The topics presented are;
- Human resources Data Management
- Human Resource Scorecard
- The Role of Top Management in total reward ability to deal with poor performance
- Key drivers of profits in the service industry
- Elements of Total customer service culture
In conjunction with MIFOTRA, a representative from the ministry took the participants through;
- Updates on the application of Rwanda Labour Law at the Workplace
- Working hours
- Circumstantial Leaves
- Health and Safety at the workplace
The training was delivered by three experienced trainers recognized internationally. They included Sarah Richson (MBA, CIPD, AOEC, MIHRM), Gerald Mpyisi (Founder and Chairman of Gisabo Creative Industries), and Pepe Minambo (Business Strategy trainer, author). A total number of 100 participants attended the workshop. The participant pool included people managers from several public and private institutions. The participants appreciated the workshop and recommended that more training in that regard be done regularly to upskill their colleagues who did not attend the workshop.